Chicago Institute of Hypnosis and Coaching
CUH&P by Yulia Volimerets, LLC

1. Purpose and Scope

This Complaint / Grievance Policy establishes how students, staff, instructors, or other stakeholders may raise concerns about the Chicago Institute of Hypnosis and Coaching (CUH&P by Yulia Volimerets, LLC), and how the Institute reviews and resolves those concerns fairly and promptly.

This policy applies to complaints regarding instruction, administrative service, billing, program policies, or the conduct of any Institute representative.

2. Types of Complaints Covered

• Academic or instructional concerns, including course content, supervision, or instructor conduct
• Administrative service concerns, including enrollment processing, communication, or scheduling
• Financial or billing concerns, including tuition charges or refund requests
• Discrimination or harassment concerns, which are also addressed under the Institute's Nondiscrimination Policy
• Any other concern regarding the Institute's programs, policies, or representatives

3. Informal Resolution

Students and stakeholders are encouraged, where appropriate and comfortable, to first raise a concern directly with the relevant instructor or the Administrative Coordinator, as many concerns can be resolved informally and promptly at this stage.

4. Formal Complaint Procedure

• A formal complaint is submitted in writing to the Director at info@institute-hypnosis.com, including the date of the incident, a description of the concern, and the resolution sought.
• The Institute acknowledges receipt of a formal complaint within five (5) business days.
• The Director, or where the complaint involves the Director, the external bookkeeper/accountant or another disinterested party, reviews the complaint. This may include gathering additional information from the parties involved.
• A written decision, including the outcome and any corrective action, is issued within thirty (30) calendar days of receipt of the complaint.

5. Complaints Involving the Director

Any complaint involving the Director is reviewed by the Institute's external bookkeeper/accountant or another disinterested party, consistent with the Institute's Conflict of Interest Policy, to ensure an independent and impartial review.

6. Appeal

A student or stakeholder who disagrees with the outcome of a formal complaint may submit a written request for reconsideration within fourteen (14) calendar days of the written decision, setting out the specific basis for the appeal.

The appeal is reviewed by the Director, or where the original decision was made by an external reviewer, by that same reviewer. A final written response is issued within thirty (30) calendar days.

7. Non-Retaliation

The Institute prohibits retaliation against any individual who submits a good-faith complaint or grievance, or who participates in the review of one, consistent with the Institute's Nondiscrimination Policy.

8. External Complaint Options

In addition to the Institute's internal complaint procedure, students may also file a complaint with the following external bodies, as applicable:

• Illinois Board of Higher Education (IBHE), Private Business and Vocational Schools Division: www.ibhe.org | pbvs.complaints@ibhe.org | +1 (217) 782-2551
• The National Guild of Hypnotists (NGH), for concerns related to NGH certification
• The International Coaching Federation (ICF), for concerns related to ICF-accredited coaching certification

9. Recordkeeping

Records of formal complaints, investigations, and outcomes are retained for a minimum of seven (7) years, consistent with the Institute's Student Records Policy.

10. Annual Review

This Complaint / Grievance Policy is reviewed at least annually by the Director and updated as needed to reflect changes in the Institute's operations or applicable regulatory requirements.

Contact for Complaint Procedure Questions

Yulia Volimerets
Email: info@institute-hypnosis.com
Phone: +1 (847) 651-2025