At Chicago Institute of Hypnosis and Coaching (CUH&P by Yulia Volimerets, LLC), we are committed to providing a fair, inclusive, and supportive learning environment for all students. To ensure that any concerns are addressed promptly and equitably, we have established a clear process for filing and resolving complaints.

How to File a Complaint
If you have a concern related to course content, instructor behavior, administrative issues, or any other aspect of your experience at CUH&P, please follow these steps:

1. Address the Issue Informally
Discuss the concern directly with the person involved (e.g., instructor, staff member, or fellow student). Many issues can be resolved quickly through open and respectful communication.

2. Submit a Formal Complaint
If the issue is not resolved informally, you may submit a formal written complaint to the Program Manager at info@institute-hypnosis.com within 3 business days of the incident.
Your complaint should include:

• A detailed description of the issue
• Any supporting documentation or evidence

The Program Manager will review the complaint and provide a response within 2 business days to discuss possible resolutions.

3. Appeal the Decision (If Necessary)
If you are not satisfied with the resolution, you may appeal in writing to the Program Director at info@institute-hypnosis.com within 3 business days after receiving the decision.
Your appeal should include:

• The original complaint
• Reasons for your dissatisfaction with the resolution

A written response will be provided within 3 business days.
Decisions made by the Program Director after the appeal are final.

Confidentiality

All complaints are handled with the highest level of confidentiality. Information will be shared only with those directly involved in the resolution process.

External Complaint Escalation

If your concern has not been adequately addressed through the internal complaint process, you may submit a complaint to the Illinois Board of Higher Education (IBHE).

Student complaints must be submitted in writing to the Board (Section 85(i)(1) of the Act).
Information about the complaint may be submitted online through the IBHE website:
www.ibhe.org
Additional information regarding the complaint process can be obtained by contacting the Board at:

Illinois Board of Higher Education
Division of Private Business and Vocational Schools
1 N. Old State Capitol Plaza, Suite 333
Springfield, IL 62701
Phone: (217) 782-2551
Fax: (217) 782-8548

Contact for Grievance Process
Yulia Volimerets
Email: info@institute-hypnosis.com
Phone: +1 (847) 651-2025